Frequently Asked Questions

We are open from 9:00am to 5:30pm, Monday to Saturday. On Sundays, we are open from 10:30am to 5:00pm.

Please note that while the garden centre opens at 10:30am on Sundays, purchases cannot be made until 11:00am. This is to ensure we are fully prepared to serve you with the best shopping experience possible.

Yes, well behaved dogs on a lead are welcome at Birchen Grove Garden Centre. Dogs must stay on a lead at all times and remain under control while moving around the site. The only exception to this is assistance dogs, which are welcome throughout the centre without restriction.

Yes, Birchen Grove Garden Centre remains open on bank holidays with our usual opening hours: 9:00am to 5:30pm, unless stated otherwise.

Please be aware that open times for our retail partners may vary.

Yes, parking is absolutely free at Birchen Grove Garden Centre. We have a large car park to accommodate all visitors.

Yes, Birchen Grove Garden Centre is fully accessible. We have two disabled toilets,both equipped with baby changing facilities. Our entire centre iswheelchair-friendly, with extra-wide walkways to ensure ease ofmovement. Where there are elevation changes, we have ramps in additionto stairs, allowing for easy access throughout the centre.

Yes, we have a toilet blocks at Birchen Grvoe Garden Centre. They are located by our main tills.

Yes, we offer a delivery service. This can be arranged at the point of purchase.

Yes, jane Garden Cafe is on-site, offering a full menu including breakfast, lunch, and an afternoon menu, as well as cakes and beverages.

Birchen Grove Garden Centre offers a refund or exchange on products in accordance with the Consumer Rights Act 2015. If you are not satisfied with your purchase, we ask that the product is returned within 14 days in its unused, resalable condition with a valid proof of purchase.

For faulty items, we offer a refund, repair, or exchange within 12 months of purchase, provided the item is not damaged by accident, misuse, or normal wear and tear.

Please note that some items, such as perishable goods and personalised products, are excluded from this policy.

Unfortunately, once an order has been confirmed, we are unable to amend it. If you wish to add items to your order, we recommend placing a separate order and notifying us. We will then be able to refund any duplicated delivery charges if two orders are placed on the same day.

Yes, if your order includes garden furniture or a barbecue, we will call shortly after your order to arrange a delivery date. For all other items delivered via our local delivery service, the driver will notify you on the day of delivery. If your order is being sent by courier, notification will depend on the courier's processes.

If items are missing from your order, it is likely due to being out of stock. In this case, we will refund you for any missing items within 72 hours of your delivery. Your delivery driver will inform you of any substitutes or shortages upon arrival.

For details on our delivery areas and associated costs, please visit our Home Delivery information.

In most cases, we aim to deliver your order within 5-7 working days of receiving it. If we are unable to meet this timeframe, we will contact you in advance to inform you. If more than 7 working days have passed and you have not been contacted, please get in touch with us, and we will do our best to resolve the issue.

In most cases, you will receive a confirmation email from weborder@polhill.co.uk to confirm that your order has been processed. If you have not received this email, please contact us, and we will do our best to assist you.

To contact our press office, please email marketadmin@polhillcentre.co.uk. If you do not receive a response within a week, please consider this a polite no this occasion.

As Birchen Grove is an independently owned family business, we place great importance on supporting local causes and our community. Please apply in writing to Birchen Grove Garden Centre or email info@birchengrvoegc.co.uk with your local request, and we will do our best to support it. For more information, please visit our Charity Policy.

To introduce yourself as a new supplier, please email info@birchengrovegc.co.uk. Your email will then be transferred to the relevant buyer.